The terms you agree to when you book a transfer or charter with Sky Transfers.
Last updated 17 September 2026.
These terms apply to every booking with Australia Wide Car Services Pty Ltd ABN 22 680 932 003, trading as Sky Transfers (“we”, “us”). By making a booking you accept them on behalf of everyone travelling in your party.
A booking is only confirmed once you receive a written confirmation from us by email. A submitted form or a quote on screen is not a confirmed booking on its own.
Online bookings close six hours before pick-up, so we can be certain a vehicle and chauffeur are genuinely free for you. Inside six hours, call +61 481 437 772 — we still take same-day transfers whenever a vehicle is available. We recommend booking 24 to 48 hours ahead to guarantee your preferred vehicle, particularly Sprinters and school-holiday dates.
You are responsible for the accuracy of the details you give us: addresses, flight numbers, passenger and luggage numbers, and contact details. We are not liable for a failed pick-up caused by incorrect information.
Extra stops, waiting beyond the free periods below, route changes requested on the day, or a change of destination may attract an additional charge, which we will tell you about before we apply it wherever practical.
Payment is made securely online by card — Visa, Mastercard, American Express, Apple Pay or Google Pay — processed by Stripe. Card details never touch our website. Approved corporate accounts, travel agents and DMCs may be invoiced monthly under separate account terms.
A GST tax invoice is emailed automatically with every confirmation and receipt.
More than 24 hours before pick-up: changes and cancellation are free, with a full refund.
Within 24 hours of pick-up: call +61 481 437 772. We will do our best to accommodate you, but a cancellation fee of up to the full fare may apply, because the vehicle and chauffeur have already been committed to your job.
No-show. If no passenger is at the pick-up point at the booked time, and we cannot reach you on the contact number provided after the free waiting period has elapsed, the booking is treated as a no-show and the full fare is payable.
Refunds are returned to the original payment method and typically take five to ten business days to appear.
We track your flight number and adjust the pick-up time automatically if your flight is early or delayed, at no extra charge. Airport pick-ups include meet and greet inside arrivals with a name board.
Waiting beyond these periods is charged in 15-minute increments at the applicable vehicle rate. Your chauffeur name and mobile number are provided before pick-up, and our 24/7 line connects you to dispatch if anything changes on the day.
Vehicle capacity is a legal limit, not a guideline. Every passenger, including infants, counts toward it. The largest vehicle on a published fare carries 14 passengers (Mercedes Sprinter 14-Seater); our Mini Coach 18-Seater carries 18 and is quoted per job. Larger parties run as multiple vehicles timed together, or on our 53-seat coach — there is no limit on total party size.
Luggage allowances by vehicle class:
If the party or the luggage exceeds what was booked, the chauffeur may decline to carry the excess, and the full fare remains payable. Tell us about oversize items when you book and we will allocate the right vehicle or add the trailer.
Australian law requires appropriate child restraints. Add them during booking so they can be fitted before your chauffeur arrives. We cannot carry a child who requires a restraint if one was not booked.
Assistance animals are always welcome at no charge. Pets travel by prior arrangement in a suitable carrier. Foldable wheelchairs, walkers, prams, golf bags and surfboards are carried free of charge where they fit; for bulky loads, add the trailer.
Smoking and vaping are not permitted in any vehicle. Alcohol may only be consumed where it is lawful and we have agreed in advance. Seatbelts must be worn at all times.
Your chauffeur may end a journey where passenger behaviour is unsafe, unlawful or abusive, and the full fare remains payable. Where a passenger soils or damages a vehicle, a cleaning or repair charge of up to $400 may be applied, based on actual cost and lost vehicle time.
We plan every airport transfer with a buffer for check-in, and we recommend a pick-up time based on your flight and its check-in cut-off. Allow 60 to 90 minutes from most Gold Coast suburbs to Brisbane Airport via the M1 and Gateway Motorway, and up to two hours in weekday peak.
We are not liable for missed flights, missed connections, missed sailings or consequential losses arising from traffic, road closures, accidents, extreme weather, mechanical failure, industrial action or other events beyond our reasonable control. Where we cannot supply the booked vehicle, we will supply a suitable alternative or refund the fare in full.
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law. Where we are permitted to limit our liability, our liability is limited to resupplying the service or refunding the fare paid.
We carry the insurances required to operate as a booked hire service in Queensland. Personal belongings remain your responsibility; check the vehicle before you leave it.
How we handle your personal information is set out in our privacy policy.
These terms are governed by the laws of Queensland, Australia, and the courts of Queensland have jurisdiction over any dispute.
Australia Wide Car Services Pty Ltd trading as Sky Transfers
ABN 22 680 932 003
Email info@skytransfers.com.au
Phone +61 481 437 772, 24 hours, 7 days